Our Company Policy
Types of Personal Data Collected
For the purpose of carrying on the company's business, including registration and administration of the company's website and related products and services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:
(i) Your personal information and contact information such as your name, gender, date of birth, identity card number, telephone number, social media contact, email address, residential address, mailing address, and billing address;
(ii) Your account details, including first and last 4 digits of credit card account numbers, or user accounts;
(iii) Telephone numbers and email addresses contained in your phone book, when you choose to participate in interactive features of our service. In this case we will have informed you when you access to our service and by providing that data to us you agree that you have obtained consent from those individuals in the phone books.
In some instances, you may also be requested to provide certain data that may be used to further improve our products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalized service, or provision of a product is dependent on your providing all requested data, failure to provide the requested data may prevent us from providing the service to you. This type of data includes, but is not limited to:
(ii) Hobbies and leisure activities;
(iii) Other related products and services subscribed to.
The company's web servers may also collect data relating to your online session, the use of which is to provide aggregated, anonymous, statistical information on the server's usage so that we may better meet the demands and expectations of visitors to our sites. This type of data may include, but is not limited to:
(i) The browser type and version;
(ii) Operating system; and
(iii) The IP address and/or domain name.
Use of personally identifiable information collected
Personal data collected from you may be used by the company for:
(i) Providing you with the related services;
(ii) Verifying your account identity;
(iii) Handling your order(s) and payment instructions, or collecting outstanding bills or other instructions;
(iv) Analyzing, verifying, and/or conducting credit checks, payment details and/ or conditions, so as to provide you with the related services;
(v) Designing services for you;
(vi) Providing you with customer service;
(vii) Conducting marketing research, statistics analysis, and behavior analysis;
(ix) Making disclosures when required by applicable laws, rules and regulations;
(x) Direct marketing of the products and services of the company and its business partners.
We have asked you for your consent before you have provided us with your personally identifiable information. After receiving your consent, you may receive from us or from our affiliated companies telephone calls, email and direct mailings containing promotional materials from time to time. We mainly communicate with you through email, if you wish to unsubscribe the direct marketing communications, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost. Alternatively, you can reach our customer service by calling 2994 6838 for un-subscription.
Retention of the information
In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period. We do not offer online facilities for you to delete personal data held by us.
All personal data you provide to us is secured on our web site with restricted access by authorized personnel only.
When you browse Tai Hei Hing Exclusive Store Online Shop, the company will record your visit only and will not collect any personally identifiable information from you unless otherwise stated. Cookies used (if any) in any part of our site will not be deployed for collecting personally identifiable information. For your information, Cookies are computer files which will be stored in web surfer’s computer for the purposes of obtaining configuration information and analyzing web surfers’ viewer habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the website. You have a choice not to accept the Cookies, but to do so you may be unable to utilize or activate certain available functions on our site.
Scope of Application
We will neither knowingly collect information on any juvenile nor advice any juvenile to use our services. Unless permitted by law and approved by the guardian, the juvenile may not register an account or send their name, address, telephone or email address to us. If we collect any information about the juvenile negligently, we will delete as soon as possible when we are aware. If you think that we might hold information from or on any juvenile, please contact us.
Data Access & Correction
If you want to access and/or correct your personally identifiable information which you have given us via internet, you may write to us via:
Tai Hei Hing Exclusive Store
Attn: Marketing Dept.
ROOM A, 10/F, BLK 3,
Camel Paint Building,
60 Hoi Yuen Road,
Last Update: 15 AUG 2019